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Privacy Policy

Privacy Policy

Last Updated: 28/1/2025

At Arix Europe, we are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.arixeurope.com).

1. Information We Collect

When you interact with our website, we may collect the following types of information:

a) Personal Information Provided by You:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company details (if applicable)
  • Order history and purchase details
  • Communication preferences

b) Automatically Collected Data:

When you visit our website, certain information is automatically collected, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
  • Shopping cart actions
  • Referral sources (e.g., how you found our website)
  • Cookies and tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders – To fulfil purchases, and arrange deliveries.
  • To Provide Customer Support – To respond to inquiries, requests, or complaints.
  • To Improve Our Services – To analyse trends and user behaviour, improving the website experience.
  • To Send Marketing Communications – If you opt-in, we may send promotional emails, newsletters, or special offers.
  • To Comply with Legal Obligations – For fraud prevention, tax compliance, and ensuring website security.

3. How We Share Your Data

We do not sell or rent your personal data. However, we may share your data with:

  • Payment Providers – Secure third-party payment gateways (e.g., Stripe, PayPal) to process transactions.
  • Shipping & Logistics Partners – Couriers or fulfilment providers to deliver your orders.
  • Service Providers – Website hosting, analytics, and customer relationship management (CRM) platforms.
  • Legal & Regulatory Bodies – When required by law to comply with regulations, fraud prevention, or legal proceedings.

Our third-party partners are required to protect your data in accordance with GDPR and data protection laws.

4. Your Rights Over Your Data

Under the General Data Protection Regulation (GDPR), you have rights regarding your personal data:

  • Right to Access – You can request a copy of your personal data.
  • Right to Rectification – You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”) – You can request the deletion of your data, except where required by law.
  • Right to Restrict Processing – You can ask us to limit how we process your data.
  • Right to Data Portability – You can request a copy of your data in a common format to transfer it elsewhere.
  • Right to Object to Marketing – You can opt out of marketing communications at any time.

To exercise any of these rights, please email us at info@arixeurope.com.

5. Data Security Measures

We take appropriate security measures to protect your data, including:

  • SSL Encryption – Ensuring secure transactions and data transfers.
  • Restricted Access – Only authorised personnel have access to sensitive data.
  • Regular Security Audits – Reviewing website security and data protection measures.
  • Secure Payment Processing – Using trusted third-party providers for transactions.

Despite our best efforts, no method of online transmission is 100% secure. We encourage users to keep their account details confidential.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Order & transaction data: Up to 7 years (for accounting & tax compliance).
  • Marketing communications: Until you opt out.
  • Customer support inquiries: Up to 1 year.
  • Website analytics: Up to 2 years (anonymised data).

Once the retention period expires, your data is securely deleted or anonymised.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our website.

a) Types of Cookies We Use:

  • Essential Cookies – Necessary for website functionality (e.g., shopping cart, login).
  • Analytical Cookies – Help us understand website traffic and user behaviour (e.g., Google Analytics).
  • Marketing Cookies – Used for advertising and personalised offers (if opted-in).

b) Managing Your Cookie Preferences

You can disable cookies via your browser settings, but some features of the site may not function properly.

For more details, view our Cookie Policy (link to be added).

8. Third-Party Links & External Sites

Our website may contain links to third-party websites (e.g., social media, suppliers). We are not responsible for their privacy policies, and we encourage you to review their terms before sharing personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage users to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Arix Europe
Millfield Enterprise Park,
Wooler,
Northumberland,
NE71 6TF

info@arixeurope.com

0800 999 6131

For data protection inquiries, please email info@arixeurope.com.